FAQ

FAQ

 

Q: What is my username/password?

A: You will use the same username and password that you use to log in to the NVTC website. If you have forgotten your login credentials or need assistance with your login information, please email membership@nvtc.org.

Q: How do I update my contact information?

A: From your profile page, click "Edit Contact Information."

Q: How do I control what information is visible in My Profile?

A: Go to "My Profile” and click on the “My Account” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.

Q: What information is imported from my LinkedIn account?

A: Profile photos, bio and current job can be imported from your LinkedIn account. Job history and education cannot be imported from your LinkedIn account at this time.

Q: How do I find other members?

A: Click the “Directory” link found in the main navigation bar. The Directory lets you search for other members based on:

  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to increase your search to:
  • City
  • State
  • Country
  • Community

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the “Add as contact” button above their profile on the right.

You can also add a contact from within a discussion. Click the Actions button under the person’s profile photo and select “Add Contact.”

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities / Discussions


Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you’re currently a part of. You have been auto-subscribed to your existing NVTC committee memberships.

Q: How do I join/subscribe to a community and its affiliated discussion group?

A: Click on “Communities” in the main navigation bar and then click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).

Q: How can I control the frequency and format of emails I receive?

A: At the very top of your screen, click on the arrow next to your photo and click on Profile in the pop-up window that appears. Click on My Account tab and choose Email Preferences from the drop-down menu. On that page, you'll be able to indicate which types of emails you’d like to receive.

To manage the emails you receive from each community you join, click on Manage Community Notifications. On the next page, you will see options for Real Time, Daily Digest or No Email for each community to which you belong.
  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A: Click on the specific community and click on Settings at the top. Under Status, click on Leave Community.

Q: How do I respond to others’ posts?

A: Click the green “Reply to Discussion” button at the top right to send your message to the entire community. Or click the drop down error and click “Reply to Sender” to only send your message back to the sender. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: In your selected community home screen, click on the green Add button next to the Latest Discussion Posts header.

Q: Why do I have to post messages and reply through the website?

A: There are many features made possible because of the web interface:

When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members. Because it sends a link, you can share files up to 1GB in size and just about any file type.

All posts and associated resources are automatically archived and easily searchable.

Q: Can I search for posts across all the communities?

A: Yes. Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by.

Libraries


Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the community on the appropriate communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you enter search terms into a search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways: When you include an attachment in a discussion post, the system automatically places it in the library. You can also upload documents directly by using the “Share a file” link found under “Participate” in the main navigation or "Create a new library entry" on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a file” link found under “Participate” in the main navigation or "Create a new library entry" on any community's landing page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.” Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard Office files (Word, Excel, PowerPoint), webinars, images and YouTube videos.